ENGLISH INSTITUTIONAL DISCOURSE OF COMPLAINT IN TERMS OF SPEECH ACT THEORY
DOI:
https://doi.org/10.18372/2520-6818.28.8061Keywords:
institutional discourse, principle of classification, direct, indirect complaintAbstract
This paper deals with genre and structural characteristics of different institutional discourse types of complaints in modern English communication in terms of speech act theory because understanding a particular type and genre of discourse in business communication greatly contributes to establishing contacts and resolving many controversial issues at large. Our interest to studying a complaint as a specific speech act is attributable to the fact that a complaint combines not only its unique features, but also the ones of other close-related speech acts, namely: informing, requesting, demanding, blaming, etc. depending on the pragmatic purpose.References
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