OF THE SERVICE LEVEL IN AN AIRCRAFT MAINTENANCE ORGANIZATION BY GROUP QUALITY INDICATORS

Authors

DOI:

https://doi.org/10.18372/0370-2197.1(102).18430

Keywords:

quality of maintenance, aviation equipment, aircraft, quality indicator, activity process, quality management system, integral indicator

Abstract

The article presents the results of a comparative analysis of the assessment of the efficiency of three aviation enterprises: AVIATECH LLC, SPC MS AVIA-GRADE LLC and AIR SERVICE LLC by quality indicators. These organizations provide aircraft maintenance services. The average quality assessment in an aircraft maintenance organization is calculated as the arithmetic mean of group quality indicators for each maintenance organization. It is proposed to assess the level of service quality by an integral quality indicator. The integral indicator is the final indicator of the service quality, calculated on the basis of a set of quality assessments of various components of the processes of activity of aircraft maintenance organizations obtained in the process of monitoring.

Author Biographies

 Volodymyr Melnyk, National Aviation University

PhD, Associate Professor, Associate Professor of the Department of Applied Mechanics and Materials Engineering, National Aviation University, Kyiv, Ukraine

Oleh Radko, National Defense University of Ukrainе, Kyiv

 PhD, Senior Researcher, Associate Professor; Professor National Defense University of Ukraine Kyiv, Ukraine. 

Ilya Yakymenko, National Aviation University

 Chairman of the Aerospace Faculty of National Aviation University Employers' Council, Deputy Director on Airworthiness of JSC "AVIATECH", Kyiv, Ukraine

Mykhailo Vasylyk, National Aviation University

 a graduate of higher education with a master's degree in specialty 131 "Applied mechanics", educational and professional program "Applied mechanics, standardization and quality assessment of technical systems" National Aviation University, Kyiv, Ukraine, 03058

References

Radko O.V., Melnyk V.B. Processes and systems of quality management in aviation: a study guide. - K.: NAU, 2020. 188 p.

DSTU ISO 9001:2015 Quality management systems. Requirements.

DSTU EN 9100: 2018 Quality management systems. Requirements for organizations in the aviation, space and defense industries.

Procedure PR AMO.A-001.Part A. Approval of maintenance organizations. Edition 3, Revision 3. - Kyiv: State Aviation Administration of Ukraine, 2022. - 122 p.

"Air Code of Ukraine" of 19.05.2011 No. 3393-VI (current version of 01.01.2024).

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Published

2024-03-30

Issue

No. 1(102) (2024)

Section

Проблеми тертя та зношування