REVIEW AND ANALYSIS OF METHODS AND MODELS FOR ASSESSING THE QUALITY OF SOFTWARE IN INFORMATION AND COMMUNICATION SYSTEMS
DOI:
https://doi.org/10.18372/2310-5461.63.19752Keywords:
information and communication systems, software quality evaluation, quality methods and models, adaptation to modern technologies, cybersecurityAbstract
Modern information and communication systems (ICS) are the foundation of the digital society, ensuring effective interaction between organizations, clients, and technologies. The relevance of this research is driven by the increasing complexity of ICS and the necessity to ensure high-quality software (SW) that underpins these systems. Traditional software quality evaluation models, such as ISO/IEC 25010, CMMI, McCall, and others, do not always meet current technological challenges, as they were developed in the context of earlier technologies and do not account for the specifics of cloud computing, microservice architecture, IoT, and artificial intelligence.
The problem statement highlights that existing software quality evaluation models may be insufficient for fully assessing the quality of modern ICS. They do not consider critically important aspects such as adaptability to rapid changes, global scalability, integration with various services and systems, and heightened security requirements amid growing cyber threats. This may lead to decreased reliability and security of ICS, negatively affecting business processes and user trust.
Solutions to the problem involve improving existing models or developing new ones that correspond to current challenges and trends. The article analyzes recent research and publications, emphasizing the need to adapt software quality assurance methods to the specifics of telecommunication networks and ICS, integrate security aspects, utilize artificial intelligence methods for automating quality assessment processes, and consider user experience and usability.
The research results include a detailed analysis of existing software quality evaluation methods and models, such as ISO/IEC 25010, CMMI, McCall, Boehm, Dromey, FURPS/FURPS+, GQM, ISO/IEC 9126, TQM, and Six Sigma. These models are compared based on criteria important for modern ICS, including reliability, performance, usability, security, scalability, and others. It was found that none of the existing models fully meet all current requirements, confirming the need for their improvement.
The conclusions state that the main directions for improvement are adaptation to new technologies, integration of security aspects, focus on user experience, automation of quality assessment, and application of a comprehensive interdisciplinary approach. The development of universal and adaptive software quality evaluation models is recommended to ensure high reliability, security, and efficiency of ICS in a dynamic technological environment.
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