COMPARATIVE ANALYSIS OF CHECK-IN TECHNOLOGIES AT THE AIRPORT
DOI:
https://doi.org/10.18372/2306-1472.59.6799Keywords:
check-in technologies, CUTE system, queueing theory, self-service, simulationAbstract
The problem of check-in technologies at the airport is studied. The research is based on the experimental data obtained by method of observation check-in process at Boryspil airport (Kyiv, Ukraine). Distribution laws of waiting time and passenger service time at the check-in area are described. The method of dynamic opening and closing of check-in counter, which based on a model of the queueing theory, is proposed.
References
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Check-in. Kyiv Boryspil International Airport official website. Available from Internet: <http://kbp.aero/en/passengers/check-in/>
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Shady, G. Abdelaziz; Abdelfatah, A .Hegazy; Elabbassy, Ahmed . Study of Airport Self-service Technology within Experimental Research of Check-in Techniques. Case. Study and Concept. International Journal of Computer Science Issues. 2010. Vol. 7, N 1, Issue 3. P. 17-26.
Yanukovych have opened a new terminal in Boryspil. LB.UA, 28 May. 2012. Available from Internet: <ttp://lb.ua/news/2012/05/28/153282_yanukovich_otkril_noviy_terminal.html > (in Russian).
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By 2023 Ukraine will have a network of airports with modern infrastructure and effective management. Ukraine Economic Reform Fund, November 30. 2012. Available from Internet: <http://uerf.org/news/?id=148>
Check-in guide. Choose your preferred option. Available from Internet: <http://www.swiss.com/web/EN/ services/checkin/Pages/checkin_overview.aspx#>
Check-in. Kyiv Boryspil International Airport official website. Available from Internet: <http://kbp.aero/en/passengers/check-in/>
Chun, Hon W.; Wai Tak Mak, R. Intelligent Resource Simulation for an Airport Check-In Counter Allocation System. IEEE transactions on systems, man, and cybernetics part C. Applications and reviews. 1999. Vol. 29, N 3. P. 325-335. Available from Internet: <http://www.cs.cityu.edu.hk/~hwchun/ research/PDF/IEEE99Checkin.pdf>
Drennen, H. Self Service Technology in Airports And the Customer Experience. UNLV Theses Dissertations Professional Papers. Capstones. Paper 1053. 2011. 37 p. Available from Internet: <http://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=2054&context=thesesdissertations>
Joustra, Paul E.; Van DijkNico M. Simulation of check-in at airports. Winter Simulation Conference: 2001. P. 1023-1028. Available from Internet: <http://www.informs-sim.org/ wsc01papers/ 137.PDF>
Kosov, A. I. 1984. Study and selection of the service departing passengers’ systems optimal parameters at the airports of civil aviation: Dis. ... of the Technology Sciences. 05.22.15. Moscow. 169 p. (in Russian).
Krivchenko, A. Low-key Service. Facts, 20.06.2013. Available from Internet: <http://fakty.ua/166004-v-borispolskom-terminale-d-rasschitannom-na-obsluzhivanie-treh-tysyach-passazhirov-v-chas-est-lish-odin-kofejnyj-avtomat> (in Russian).
Moore, H. Jeffrey; Weatherford, Larry R. Decision modeling with Microsoft Excel: 6th Edition. Moscow. Williams Publishing House. 2004. 1024 p. (in Russian).
Rusinov, I.Ya.; Tsehanovich, L.A.; Podshipkov, V.A.; Inyushin, V.P.; Bukin, G.A.; Bashkirova, A.V. Air Transportation Management. Moscow, Transport. 1976. 184 p. (in Russian).
Shady, G. Abdelaziz; Abdelfatah, A .Hegazy; Elabbassy, Ahmed . Study of Airport Self-service Technology within Experimental Research of Check-in Techniques. Case. Study and Concept. International Journal of Computer Science Issues. 2010. Vol. 7, N 1, Issue 3. P. 17-26.
Yanukovych have opened a new terminal in Boryspil. LB.UA, 28 May. 2012. Available from Internet: <ttp://lb.ua/news/2012/05/28/153282_yanukovich_otkril_noviy_terminal.html > (in Russian).
2011 Boryspil International Airport Annual report. (in Ukraine). Available from Internet: <http://kbp.aero>
2012 Passenger Self-Service Survey Highlights. SITA, ATW. Available from internet: <http://eurokiosks.org/pdf/sita_airline_passengerselfservice_survey2012.pdf>.
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Published
04-07-2014
How to Cite
Marintseva, K. (2014). COMPARATIVE ANALYSIS OF CHECK-IN TECHNOLOGIES AT THE AIRPORT. Proceedings of National Aviation University, 59(2), 97–104. https://doi.org/10.18372/2306-1472.59.6799
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Section
AIRPORTS AND THEIR INFRASTRUCTURE
