Вплив впровадження моделі досконалості Європейського фонду управління якістю на продуктивність організацій на основі математичних моделей

Mohammad Heydari, Kin Keung Lai, Zhou Xiaohu

Анотація


У статті вивчаються деякі слабкі сторони моделі EFQM, потім із застосуванням структури керування введенням-виведенням у моделі та використанням аналізу розширення даних пропонується метод визначення відсутності пропорції між активізаторами та результатами організації, які можуть виникнути через проблеми та перешкоди, приховані в самій організації. У цьому дослідженні було використано BСС та CCR аналізи із вхідним характером для дослідження тенденції змін ефективності діяльності перської галузі фрезерування протягом 2015 року. У цій статті подано інформацію, отриманy від осіб та груп за допомогою опитування протягом десятиліть, а повна достовірність анкетування повідомлялася за допомогою альфа Кронбаха. Були використані анкети: «задоволення роботою та організаційна прихильність з достовірністю 0,766», «Анкета на роботу з достовірністю 0,846», «Анкета організаційного клімату з достовірністю 0,960». Населення, залучене в дослідження, включало 105 працівників у галузі перського фрезерування. Анкети були розподілені випадковим чином у групах, і в результаті було заповнено 67 анкет, а аналіз був проведений один раз на 67 учасників. Результати підтвердили, що п’ять факторів «задоволеність роботою, організаційна відданість, прихильність до роботи, ставлення до роботи та організаційний клімат» значно відрізнялись до та після використання моделей EFQM та ISO. Організаційний клімат з метою порівняння середнього та стандартного відхилень до та після використання EFQM та ISO зменшився з (61.16) до впровадження цих двох моделей до показника (56.36) після впровадження цих моделей із стандартним відхиленням (11.63) та (9.66). Тому cпіввідношення раніше були зворотні.


Ключові слова


EFQM; ISO; задоволеність роботою; організаційна відданість; ставлення до роботи; організаційний клімат

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