PUSTOVA, S. MODELING CALL CENTER OPERATION WITH TAKING INTO ACCOUNT REPEATED ATTEMPTS OF SUBSCRIBERS. Proceedings of National Aviation University, [S. l.], v. 29, n. 3, p. 21–24, 2006. DOI: 10.18372/2306-1472.29.1368. Disponível em: https://jrnl.nau.edu.ua/index.php/visnik/article/view/1368. Acesso em: 4 may. 2024.