ПОНОМАРЕНКО, Л. А.; ПАЛАДЮК, В. В. Research challenges models of service processes in networks without queues. Problems of Informatization and Management, [S. l.], v. 1, n. 23, p. 221–226, 2008. DOI: 10.18372/2073-4751.1.9281. Disponível em: https://jrnl.nau.edu.ua/index.php/PIU/article/view/9281. Acesso em: 12 feb. 2026.